FAQ

WHEN WILL MY ORDER SHIP?

Orders normally  take 1-10 business day to process.  This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order:  anamariadessin@outlook.com

HOW CAN I TRACK MY ORDER?

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse.  We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.

MY ORDER SAYS SHIPPED BUT I TYPED BY ADDRESS INCORRECTLY.

Please contact anamariadessin@outlook.com immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments.

All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order.

ANA MARIA DESSIN will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

LOST/UNKNOWN CAUSES IN SHIPMENT.

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.

Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages

HOW DO I MAKE A RETURN/ EXCHANGE?

Please note, that you have a 30 day time period from when you have received your order to contact us.

In order to process a return/ exchange please contact us at:

  • anamariadessin@outlook.com           For UK & Europe orders
  • anamariadessin@outlook.com           For  Canadian & International orders
  • anamariadessin@outlook.com           For U.S orders

When returning an item to ANA MARIADESSIN kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND ON MY CREDIT CARD?

You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

CAN I RETURN AN ITEM PURCHASED ON SALE?

Please note that all sale items are FINAL SALE and cannot be returned.

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at anamariadessin@outlook.com with the order number and the incorrect item’s name and number.

WHAT SIZE SHOES SHOULD I ORDER? 

women