FAQ

WHEN WILL MY ORDER SHIP?

Orders normally take 1-10 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: anamariadessin@outlook.com

 

  • How can I track my order?

    We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.

    When will the out-of-stock item be available?

    In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is “Out-Of-Stock” on the product detail page. Once the item is restocked it will appear available on the website, unfortunately we dot not have any precision on when items become available. We suggest keeping a lookout on our website to see upcoming new styles or replenishment!

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  • Can I modify or cancel my Order After It Has Been Placed?

    We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where your order has shipped, and you’re not totally satisfied, visit our Return Policy to see how we can make you happy again.

     

  • My order says shipped but I typed my address incorrectly.

    Please contact anamariadessin@outlook.com immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments.

    All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order.

    ANA MARIA DESSIN will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

     

  • Lost/unknown causes in shipment.

    Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.

    Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.

     

  • How do I make a return / exchange?

    Please note, that you have a 30 day time period from when you have received your order to contact us.

    In order to process a return/ exchange please contact us at:

    • anamariadessin@outlook.com For Canadian & International orders and For U.S orders

     

    Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued.

    When returning an item to ANA MARIA DESSIN kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense.

     

  • How long will it take for me to receive my refund on my credit card?

    You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

     

  • Can I return an item purchased on sale?

    Please note that all sale items are FINAL SALE and cannot be returned.

     

  • What Do I Do If I Received A Damaged Item?

    Please contact customer service within 24 hours of receiving the defective item by emailing us at anamariadessin@outlook.com

     

  • I Have An Incorrect Item In My Order, What Do I Do?

    In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at anamariadessin@outlook.com with the order number and the incorrect item’s name and number.

    Size guide shoes

     

  •  Size guide t-shirts