Refund policy

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@anamariadessin.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@anamariadessin.ca.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@anamariadessin.ca.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@anamariadessin.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@anamariadessin.ca.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@anamariadessin.ca

    Return Policy for ANA MARIA DESSIN

    At ANA MARIA DESSIN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a simple and easy return process. Please review our return policy below:

    1. Eligibility for Returns:

    • You may return items within 14 days of receiving your order.

    • Items must be unused, in their original condition, and with all tags and packaging intact.

    • Items that are final sale or marked as non-returnable cannot be returned.

    2. How to Return an Item:

    • To initiate a return, please contact our customer service team at info@anamariadessin.ca with your order number and reason for return.

    • Our team will provide you with instructions on how to return the item.

    • You will be responsible for shipping the item back to us unless the return is due to a defective or incorrect item received.

    3. Refunds:

    • Once we receive the returned item and verify its condition, we will process your refund to the original payment method.

    • Please note that it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.

    4. Exchanges:

    • If you wish to exchange an item for a different size or color, please contact our customer service team, and we will assist you in finding the perfect item.

    • If an exchange is requested, the returned item must meet the same return conditions as stated above.

    5. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order so we can resolve the issue promptly. We will provide a full refund or send a replacement free of charge.

    6. Shipping Costs:

    • Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.

    For any questions or concerns regarding returns, feel free to contact our customer service team. We are here to help ensure your shopping experience with ANA MARIA DESSIN is enjoyable and seamless.

    Thank you for shopping with us!